Delivery & Returns
- Shipping & Delivery
- We ship your orders by DHL, EMS, Air mail etc. express company to your address . We charge shipping fees with the rate according to your order total amount. Please find the table rate as followings:
2.By Sea: suitable for big or customized orders.
Shipping costs by sea depend on order(total weight & size) of freight.
For wholesale orders with heavy weight, we should discuss the shipping cost seperately to reach an agreement beforehand.
- Policy of refund,repairment and replacement
- We will try our best to make sure the products shipped to our customers are in the best condition.
1. Return/Replacement and full refund
--30 days refund guarantee: Jewelryee Craft & Gift is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return it within 30 days (of the date your order was shipped from our distribution center) for a full refund or replacement of the purchase price, excluding shipping, handling, or other additional charges. Please ensure products in the same condition you received and in the original box/package.
--Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
--Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
--We will all the necessary pay shipping fees for the replaced products that we ship to you.